3 Ways to Handle a Seasonal Surge in Business Calls
If you run a seasonal business, as would an online retailer, for example, you would no doubt have a strategy for dealing with the extra orders that the holiday brings, which might range from hiring a temp for a month to directly employing someone to help man the phones, and with that in mind, here are some alternative ways to handle an influx of seasonal orders.
- Call in an Answering Service Provider– This is without a doubt the most cost effective way of assuring that all incoming calls are professionally handled, and with overflow packages and temporary cover, the call handler has a lot to offer any business. The modern call answering service takes advantage of digital technology, and the professional, who is located at the call centre, will answer any incoming call within a few seconds. With a custom scripted greeting, all callers will be suitably impressed, and more importantly, the provider can cope with any number of enquiries.
- Directly Employ a Receptionist– If you have money to throw around, this option works, as long as you remember the heavy responsibility that hiring people brings with it. First, you have the lottery game of actually selecting the right candidate, and if you are lucky with that, there is still a chance that you could end wasting a lot of time and money. Far better to call in a telephone answering service who can tailor the service to suit at prices you can afford. If you would like to know more about the main benefits that outsourcing brings to a business, there is an interesting article on the topic.
- Do It Yourself– If you happen to have nothing to do, you could always devote all your time to answering calls, although, to be honest, any business owner could find much better things to do with their time. The best way to ensure that all your incoming business calls are professionally handled is to talk to a telephone answering service company who has the resources to provide such a service, and for what it would cost, there isn’t a better solution to the seasonal surge than hiring a call handling provider. In a perfect world, we could all carry out essential tasks, at least that way, we can be sure of the right outcome, but, sadly, this is never a feasible solution.
For the vast majority of businesses, the call answering service provider meets their needs, and with a tailored package that suits, you can focus on other areas of your business safe in the knowledge that all incoming calls are professionally handled. If you would like to know more about how a call handler can help you get through the holidays, all it takes is an online search and you will be talking to the right people. You might only need help for a few critical weeks in the year, and with a flexible service, your call handling partner will always have you covered.