What to Expect as an ASI Dealer
ASI – Accelerated Service International – is a globally respected vehicle service contract provider. Dealers who sign up with ASI are given a range of important marketing materials, so that they can ensure their customers understand why taking out such a contract is beneficial. Vehicles are an investment, after all, and an extended warranty provides people with peace of mind. Through ASI, customers can choose from a range of different service contract options. Those are available for new and used vehicles alike, up to 100,000 miles or 10 years, whichever comes first.
Once someone signs up to a contract, dealers can rely on ASI to provide the highest quality customer service possible. All claims adjusters are ASE Certified, and live telephone representatives are on call to assist with any issues quickly and efficiently. In fact, most claims are paid within just two hours using a credit card, and agents can provide full details about the status of repairs and payments at all times.
Key Facts about Accelerated Service International
- ASI’s administration can be reach on weekdays between 7.30am and 4pm CST. Their mechanical claims are open until 7pm CST and also have 7.30am to 1pm Saturday opening hours. The wear and tear claims departments is open until 5pm on weekdays and has 7.30am to 1pm Saturday opening hours as well.
- Each contract holder is provided with emergency contact details, should they need to get in touch with ASI outside of working hours.
- Once a dealer is signed up to ASI, they will work directly with an eContracting coordinator. They will provide a full training session through webinar, which also enables dealers to set up their accounts. Through the Profit Track systems, dealers can write, cancel, and rate contracts using an online connection. The eConctracting coordinator will remain on call to help with any online remittance or other questions that a dealer may have.
- Dealers are also made aware of the fact that ASI extended warranty contracts are fully transferable. This means that vehicles often increase in value as they come with the contract. However, a transfer fee does have to be paid and the seller must prove that they are no longer the owner of the vehicle. Full transfer procedures are made available through the ASI website.
- Contracts can be cancelled, but the process of this varies depending on the contract itself. If a customer does have to cancel their contract, then they must provide the dealer with a copy of their original contract and an explanation stating why they wish to leave. This should be signed by the contract holder and it should also include an affidavit that shows what the mileage of the vehicle is on the day cancellation is requested.
- ASI offers a huge variety of different plans so that all customers, regardless of their vehicle and budget, can be protected. They recommend dealers contact ASI first to become more aware of what the options are. A representative is also always on call to answer any further questions.